TerraCycle is a national and international company that stays local. Sound like a paradox? It doesn’t have to be one.
Since there’s usually a big push around “buying local” at the holidays, when everyone is doing more shopping than usual and trying to get the best prices, I started wondering how staying local fits into the plans for a national and/or international company, and how those companies can help encourage consumers to stay local. I’m not talking companies like retail stores, but instead companies like TerraCycle or even those that aren’t often consumer-facing (think, a national film company or a social services company).
The temptation to go to the large, national retail stores that are offering substantial holiday discounts and incentives is hard to resist, understandably. So what will help consumers veer toward local stores regardless? And why should a company not personally involved with, say, shoes, when people are looking for shoes, be concerned?
My answer here is community and personality. Even for a national company, engaging consumers at every level – including local – is key. Not only that, but by showing that your company cares about local causes in the areas it has offices, or the area it serves individually, you show part of your company’s personality, and that your company has depth. When you care about what your community cares about, they will care about you as well. Participate in a walkathon or help coordinate a gift drive. TerraCycle does this in August with its Graffiti Jam, works with local community improvement non-profits such as Isles, and enables its Brigades to donate to local charities in their respective towns.
One factor that can also help consumers buy local is knowledge. Consumers need to know why buying local is beneficial and why not all of the focus should be on cheaper prices at large stores. In order to engage people in your community, team up with a local shop to offer a “Buy Local Challenge” like the one run by the Southern Maryland Agricultural Development Commission. Help them discover how to find discounts at local stores and local coupons (maybe suggest looking on community boards or in community handouts).
TerraCycle, a socially responsible company at our core, found a way to grow to 16 countries and still maintain our focus on being a local business. In each new market we expand, we find a local office, local shippers, local processing partners and hire citizens of that country to run our operations. The waste collected in a country stay in that country or region (in Argentina and Brazil for example uses the same facilities as needed) and nevers comes back to the US. So why we are turning into a global company each of our markets are kept very locally focused.
While national and international companies are concerned with more than local activities, it’s important to remember local connections and community so
companies can remember who they’re serving and can express their company’s personality and drives. What better time to do this than the holidays? So give your employees an extra day off if they volunteer at a local soup kitchen or food bank, donate to local charities on their behalf or find other ways to spread the holiday cheer to your workers and your community.